Privacy Policy

1. Introduction and Data Controller

This Privacy Policy explains how Noralis ("we", "us") collects, uses, and protects personal data when you interact with this website. Noralis acts as the data controller for the purposes of Indonesia's Law No. 27 of 2022 on Personal Data Protection (the "PDP Law"). You can reach us at [email protected] or Jl. Riau No. 63, Bandung 40115.

2. What Data We Collect

We collect data you provide directly, such as through the contact form, and limited technical data through cookies where you've given consent.

Data Category	Purpose	Legal Basis
Name, email, phone, message	Responding to inquiries	Consent
Cookie identifiers	Site function, optional analytics	Consent / legitimate interest

3. Purposes and Legal Basis

We process personal data to respond to inquiries submitted through our contact form, to deliver the services you request, and, where you've consented, to understand how visitors use this site. Processing relies on your consent or, where applicable, our legitimate interest in operating this website responsibly.

4. Data Sharing

We do not sell personal data. Data may be shared with service providers strictly necessary to operate this site, subject to confidentiality obligations, and only where legally required to do so.

5. Retention

We retain personal data only as long as necessary for the purposes described above, or as required by applicable law, after which it is deleted or anonymised.

6. Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

7. International Transfers

Where personal data is processed outside Indonesia, we take steps consistent with the PDP Law to ensure an adequate level of protection.

8. Your Rights

Under the PDP Law, you have the right to access, correct, delete, and restrict processing of your personal data, and to withdraw consent at any time. To exercise these rights, contact us at [email protected].

9. Opt-Out and Data Deletion

Providing personal data through our forms is optional, though it may limit our ability to respond to your inquiry. You can disable cookies through your browser settings or our cookie preferences panel at any time, and you can request deletion of your data by reaching out through our contact page.